Terms of Service

1. Overview

These Terms of Service ("Terms") govern your access to and use of Privent, an AI GenAI leakage prevention engine provided by SHIFTBASE LABS LTD ("we", "us", or "our"). By using privent.ai, the Privent Chrome extension, our detection APIs, or the admin dashboard (collectively, the "Service"), you agree to be bound by these Terms.

2. Eligibility and account

You may use the Service only if you are at least 18 years old, have the power to form a contract with SHIFTBASE LABS LTD, and are not barred from doing so under any applicable laws.

• You must provide accurate and complete account information and keep it up to date.
• You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
• If you are using the Service on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms.

3. Privent service description

Privent helps organisations prevent sensitive data from being leaked to GenAI tools (such as ChatGPT, Claude, or Gemini) by analysing prompts in real time.

• A browser extension intercepts prompts before they are sent to GenAI tools and performs local rule-based checks.
• When needed, prompts and metadata are sent to our backend detection engine for additional risk analysis and a decision (allow / warn / block).
• An admin dashboard enables configuration of policies, thresholds, custom keyword lists, and provides risk analytics.

We continuously improve the Service and may add, change, or remove features from time to time. Where changes are material, we will provide reasonable notice.

4. Customer responsibilities

• You are responsible for configuring policies, thresholds, and categories in a way that aligns with your organisation's risk appetite and applicable laws.
• You are responsible for communicating to your employees and users that prompts sent to GenAI tools may be analysed by Privent for security purposes.
• You must ensure that your use of Privent, and any instructions you give us as processor, are lawful and documented.

5. Acceptable use

You agree not to misuse the Service. In particular, you must not:

• Use the Service in violation of any applicable law or regulation.
• Attempt to probe, scan, or test the vulnerability of any system or network, or breach any security or authentication measures.
• Reverse engineer, decompile, or attempt to derive source code from the Service, except to the extent permitted by law.
• Use the Service to build a competing product or service that is directly based on Privent's features or user interface.

6. Data protection and privacy

Our processing of personal data in connection with the Service is described in the Privent Privacy Policy. In summary:

• Raw prompt content is processed in-memory only for the duration of the request and is not stored at rest.
• We may store limited, pseudonymised metadata (e.g. risk scores, categories, decision outcome, timestamps) for audit, security, and analytics purposes.
• We act as data controller for privent.ai account and billing data, and as data processor for prompt data processed on behalf of customers.

Where required by data protection laws, our relationship with customers may be further governed by a separate Data Processing Agreement.

7. Fees and payment

Access to certain parts of the Service may be subject to subscription fees or usage-based charges, as agreed in an order form, online pricing page, or separate commercial agreement.

• Fees are typically billed in advance on a recurring basis and are non-refundable unless otherwise agreed.
• You are responsible for all applicable taxes, except for taxes based on our net income.
• We may suspend or terminate access to the Service for non-payment after providing reasonable notice.

8. Intellectual property

We retain all right, title, and interest in and to the Service, including all software, documentation, designs, and underlying technology.

• You retain all rights to your own data and content that you submit when using the Service.
• You grant us a limited licence to process your data solely as necessary to provide the Service and to fulfil our obligations under these Terms.

9. Confidentiality

Each party agrees to keep confidential any non-public information it receives from the other party in connection with the Service and to use such information only for the purposes of fulfilling these Terms, except where disclosure is required by law or with the other party's prior written consent.

10. Warranties and disclaimers

We will use commercially reasonable efforts to provide the Service in a professional and workmanlike manner. However, you understand that no security or detection system is perfect.

Except as expressly set out in these Terms, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

11. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from or related to the use of the Service.

Except for payment obligations and breaches of confidentiality or intellectual property rights, each party's aggregate liability arising out of or relating to the Service will be limited to the fees paid or payable by you to us for the Service in the twelve (12) months preceding the event giving rise to the claim.

12. Term and termination

These Terms apply for as long as you access or use the Service. Either party may terminate the agreement for convenience by providing advance written notice if allowed under the applicable commercial terms, or for cause if the other party materially breaches these Terms and fails to cure within a reasonable period after notice.

Upon termination, your right to use the Service will cease, and we may deactivate or delete your account in accordance with our data retention practices, subject to any legal obligations.

13. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will notify you by updating the "Last updated" date, by email, or by providing a notice within the Service. Your continued use of the Service after the changes take effect constitutes your acceptance of the revised Terms.

14. Governing law and disputes

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of laws principles. The courts of England and Wales will have exclusive jurisdiction over any disputes arising out of or in connection with these Terms, subject to any mandatory consumer protection laws that apply.

15. Contact

If you have any questions about these Terms, please contact:

SHIFTBASE LABS LTD
71-75 Shelton Street
Covent Garden
London, United Kingdom, WC2H 9JQ
Email: hi@privent.ai